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Kudos and Customer Feedback



At Mountain Moss, we pride ourselves in providing excellent customer service and quality products.


Check out these comments received from our satisfied customers. 



Thanks for all your great products and customer service. We appreciate it all! You really have provided a great service to this neglected corner of the plant world! Thank you again for all your help, encouragement and quality products! -- Steven and Anne-Marie, Chicago, IL
Just placed another order for some of your beautiful moss. We so love these humid little “escapes” from the very dry climate here in Nevada. -- Marcy, Reno, NV
Your moss book is for me. I’m so thankful that you are doing what you are with moss. I appreciate your efforts and hard work.  I love moss and look forward to being surrounded with it in my garden. Thank you so much. Jean Madden, Birmingham, AL
I just wanted you to know what a wonderful time we all had yesterday hearing your presentation.  Most everybody has contacted me to say how much they enjoyed you!  I certainly did too, and I'm even more excited about planting a moss area in my garden now. As you say, keep on mossin'! -- Leslie. Woodford, WV
We purchased a lot of moss from you early this year. Normally at this time we have a bunch of dead grass and clay showing where the water runs off in our back yard. We are proud of our back yard now and the moss is close to filling in. Thanks, your help and excellent book made this all possible. -- Tom and Susie, Knoxville, TN
I just opened my mosses.  I am in love.  They arrived very happily moist and since it is a drissily night here in Cincinnati, I am putting them outside on the front lawn. Thank you so much for growing these beautiful mosses.  I love them all (fun to pet and sing to) but right now my favorite is Dicranum because it is having babies!! -- Jody, Cincinnati, OH
Love the Dicranum Heart we received yesterday! Wanted to thank you for the hand written personal note which was very special and such a secure and well wrapped package. So excited to give this lovely moss heart to my husband for our anniversary--actually we will share. -- Debra, Malvern, PA
Thank you so much for your responsive and efficient service, I am only sorry I don't live close enough to benefit from your services, but am looking forward to the time when I can visit my friend in Atlanta again and see the results of her projects. Many thanks for all of your help. I know Elaine is going to be very happy with her gift. -- Jackie
I've been reading your book The Magical World of Moss Gardening and I love it! I especially love your terms Mosser, Mossin, and Mossery. I'm a novice mosser, I create kokedamas but wanted to expand my knowledge and picked up your book. I can't thank you enough for sharing your passion and knowledge with others. You are a gift to the Mossin world. Can't wait to finish this and I look forward to everything I can learn from you. -- Rebecca 
The moss arrived in beautiful condition and has already made its’ way under the bonsais.  Assuming everyone enjoys each other’s company I’ll be ordering more. -- Brad, Minneapolis. MN
Just wanted to say thank you! I received my first order of moss and it's just beautiful. I build terrariums and you will absolutely be my only live moss supplier from now on! -- Robyn, Oakland, NJ
Just read your book and need to tell you that it is a wonderful inspiration as I am a summer into my hopefully lifelong obsession. Your book will be a cornerstone for my acre of moss ponds here in Sweden. Thanks. -- Miles, Sweden
I really can’t thank you enough. You are amazing and have gone above and beyond to help me!  -- Beth, Atlanta, GA
I’ve been very happy with the specimens I’ve received so far. Learning about and cultivating moss patches at my house  been a major highlight of my pandemic year thus far! -- Brittany, Doylestown, PA
Just wanted to let you know that your book arrived last Tuesday. Very prompt delivery from the US. Thank you again and Suzie now has it in her hot little hands. I really like the book too. Beautiful and also enabled me to put a face to Annie. Thank you also for the lovely thank you card included. t's nice to know there are still good souls in this world. -- Tony, Australia  
This is the way I am dealing with The new Normal. Again thanks and I will be moss shopping again in the near future. – Rintu, Stone Mountain GA
Anyway, thank you again for taking the time to send me such great resources! Cheers! -- Margot, Grand Junction, CO
Thanks for all the mossin education. I read through some of your book last night and getting some prep work done on this nice morning. Gave the moss some water yesterday and put the trays and mat around the yard. The moss looks happy this morning. -- John, Winston-Salem, NC
They have indeed arrived!  They are amazing,  I am using the black bag as a tray on my counter. Just had 10 inches of snow, most unusual.  Hope to get them outside in my zone 7 when the snow melts in a few days. Outside soil is still soft and friable. 
Patricia, Stratford, CT
Thanks for introducing us to the world of moss! We're excited to get started. -- Nick, Milford, PA
My moss came today and all four trays look wonderful.  They were originally scheduled for delivery Saturday afternoon so I was worried when they were delayed to today.  But I opened them up right away and they were healthy and happy!  -- Linda, Cary, NC
Boy, was all the info you gave me on the phone helpful! We used Spectracide and it was amazing. No more weed whacking! We also set up a watering system so it is getting watered for a few minutes several times a day. For the moment Mother Nature is watering but all is looking great!! Give me until next year and then I hope you and Richard will come for a moss visit!
You are awesome! -- Gwen, Detroit, MI
I received my package and everything is great! I can’t express enough for thanks for everything I’ve received from you Annie. I’m halfway through your book and my garden is coming along quite nicely as I try to make it through these summer months in Oklahoma and my particular situation with some water run-off. I am so very pleased so far with my journey into moss gardening and grateful I’ve found some guidance! I very much appreciate your passion and expertise! Thanks again!! -- Eddie, Oklahoma City, OK
I received my moss yesterday, and it looks wonderful!  The packaging was ideal, and the moss was nice and moist.  I’m putting it in the ground today in a nice semi-shaded spot.  I will be ordering more as the fall approaches.  Thank you all so much for such a high-quality product. -- Yvette, Washington, DC
Thank you so much for my order of Hedwigia and the Sun tray. It came in perfect condition. I was so excited to see the "British Soldiers" in my pincushion moss. You are the best! -- Donna, Melrose, MA
Thank you for your quick reply to my request for an online consultation.  I appreciate your taking the time to help me with my problem. -- Barb, Charlotte, NC
Thank you for your quick reply to my request for an online consultation.  I appreciate your taking the time to help me with my problem. I’m so excited, I can hardly wait to start designing this weekend! What a great start to my weekend, you’ve made me a happy woman! Thanks for your passion in Mossin! -- Yumi, Pittsford, NY
Thank you so much for the lovely note and for inscribing your book for my friend Paula. She was thrilled! -- Mollie, Raleigh, NC
Thank you so much for the beautiful moss and lichens! Sooooo grateful to have found your business. It is truly special.-- Patrick, Seattle
The book is a birthday gift to myself. So thank you so much. An inscription would be greatly appreciated. Thank you for igniting this new hobby for me. -- Jill, Penn Hills, PA
Our interest in mosses started when we attended a lecture you gave at the Village Green a few years ago.  Thanks for sharing your knowledge and love of mosses with the public. -- Harriette and Jerry, Cashiers, NC